Answers to common questions about VoIP, eFax and international numbers.
In many cases, yes. Number portability depends on the current carrier, rate center and account status. We can check eligibility before you change service.
Often yes. Traditional analog phones can generally be connected through a compatible analog telephone adapter (ATA). IP phones must be compatible with the service configuration.
VoIP requires working internet and powered network equipment. Calls may be routed to another number during an outage when forwarding or failover has been configured.
VoIP 911/E911 service requires a registered service address and may operate differently from traditional landline 911. Keep your service address current and review the E911 information provided during activation.
Softphone and IP-phone mobility may allow service away from your primary location. Emergency calling location requirements must be considered when using nomadic VoIP.
A DID is a telephone number that receives inbound calls. An international DID can provide a local number in another supported country or city and route those calls to your configured destination.
Some countries require proof of identity, address, business registration or local presence. Requirements vary by country and number type.
No. eFax services can deliver received faxes electronically and allow outbound faxing through supported electronic methods.
New-number activation can often be completed quickly after account setup. Number porting and international DID activation can take longer depending on the losing carrier and documentation requirements.
Yes. Business VoIP can be designed with extensions, centralized routing, auto attendants, ring groups and other features across multiple locations.